Communicating over the phone requires a completely different set of communication skills because the people conversing cannot see each other. When looking to build skills in phone conversations, consider Professional Telephone Skills Training Course from pd training delivered in Wellington, Auckland, Christchurch. Even though many of us believe that our body language does not play […]
Professional Telephone Skills
You can learn how to deal with angry clients on the phone by developing specific skills. To gain skills in communicating with clients over the phone, consider using Professional Telephone Skills Training Course delivered by pdtraining in Auckland and other cities in New Zealand. One method to handle an angry client on the phone, which is […]
Your telephone voice should be smooth, not jarring or whiny. Communicate with your voice that you are a pleasant and happy person. There is no room for shortness or anger.
A personal learning journey… To excel at telephone conversations, consider participating in Professional Telephone Skills Training Course offered by pdtraining in Dunedin, Hamilton, Christchurch and other cities in New Zealand. Ever had the feeling you should have stopped and thought about what you were saying before you opened your mouth? Cally Robinson, an Annuity Specialist for […]
Increasing the skill levels of the whole Company increases business throughput without increasing head-count, maximising both profitability and growth potential
In most regular businesses, we use a combination of voice and text communications, both internally and externally. Each medium has its advantages and drawbacks
However unlike most dates, good business relationships can last many years and provide rich opportunities. Do not put all that at risk through the first 5 seconds of the first call
Every time your team answers the phone they need to visualise it as a cash register ‘ching ching’. They are in the best position to turn this call into a sale.