Posted on Sunday, May 23rd, 2010 at 8:46 am.
The first thing I am always faced with when I run a Customer Service Training Course at pdtraining is how very few people and companies have a detailed picture of who their customers are.
Continue reading: Customer Service Training in Wellington, Napier
Posted on Sunday, May 23rd, 2010 at 8:45 am.
When working on your customer Service strategy with pdtraining its not only essential to have a full description of all your customers, but equally its vital that you are aware of your companies sales process and how the customers came to be customers in the first place.
Continue reading: Lifetime Value of a Happy Customer: Customer Service Training Course in Auckland, Wellington, Napier
Posted on Sunday, May 23rd, 2010 at 8:43 am.
Every time your team answers the phone they need to visualise it as a cash register ‘ching ching’. They are in the best position to turn this call into a sale.
Continue reading: Think of Your Phone Like a Cash Register: Sales Training in Auckland, Dunedin
Posted on Sunday, May 23rd, 2010 at 8:39 am.
Customer service is not about always saying Yes, it is about understanding, listening and genuinely aiming to meet your customers needs.
Continue reading: Customer Service Training Theory in Practice: Customer Service Training Course in Christchurch
Posted on Sunday, May 23rd, 2010 at 8:36 am.
The time management course covers both those concepts in much more detail and includes many more important time management techniques, but it is often those two strategies that participants refer to when they…
Continue reading: Time Management Top Training Tips: Time Management Training in Auckland, Napier, Christchurch
Posted on Tuesday, May 18th, 2010 at 11:23 am.
Time management skills are all about you taking control of what can be achieved in the hours that you have.
Continue reading: Tick Tock Tick Tock – Don’t Watch the Clock!: Time Management Training in Auckland, Hamilton