Many teams never work at their optimum. To get your team to work to peak performance you need to have at least the following:
The first thing I am always faced with when I run a Customer Service Training Course at pdtraining is how very few people and companies have a detailed picture of who their customers are.
Customer Service Training in Wellington, Napier
When working on your customer Service strategy with pdtraining its not only essential to have a full description of all your customers, but equally its vital that you are aware of your companies sales process and how the customers came to be customers in the first place.
Every time your team answers the phone they need to visualise it as a cash register ‘ching ching’. They are in the best position to turn this call into a sale.
Customer service is not about always saying Yes, it is about understanding, listening and genuinely aiming to meet your customers needs.
The time management course covers both those concepts in much more detail and includes many more important time management techniques, but it is often those two strategies that participants refer to when they…
Time management skills are all about you taking control of what can be achieved in the hours that you have.