Our research tells us that our competitors never deliver these type of services because of a lack of creativity, and the reluctance to spend the money to provide the best possible resources to their customers.
Continuous Customer Service Improvement at pdtraining Read More »
The reason this must be done gently, is that while the customer is NOT always right, they ARE always the foundation on which your business profitability is based.
Is the Customer Always Right? Customer Service Training Course in Auckland, Tauranga Read More »
The first thing I am always faced with when I run a Customer Service Training Course at pdtraining is how very few people and companies have a detailed picture of who their customers are.
Customer Service Training in Wellington, Napier Read More »
Customer service is not about always saying Yes, it is about understanding, listening and genuinely aiming to meet your customers needs.