Emotional Intelligence is defined as a set of competencies demonstrating the ability you have to recognise your behaviours, moods, and impulses, and to properly manage them according to the current situation.
By attending a one-day training course on Emotional Intelligence (EQ) in the Workplace in Christchurch, Tauranga, Dunedin and other cities, you will learn to manage your reactions and understand other people better.
This article will expose you to some tools and techniques you can use become emotionally intelligent in your workplace. As an employee with high emotional intelligence you can learn how to manage your reactive impulses, communicate with others more effectively, manage change more easily, identify and solve problems more quickly, and use your sense of humour to build rapport in tense situations.
These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales scenario while resolving customer complaints in a customer service role.
Intelligence is a part of you that affects every aspect of your being. Understanding the root causes of your emotions, and how to utilise them, can help you to effectively identify who you are and how you interact with others.
With Emotional Intelligence being a fairly new branch of psychology, its definition can be found in various theories and models. We are presenting a definition influenced and popularised by Daniel Goleman’s 1995 book Emotional Intelligence.
In order to effectively achieve your overall career objectives or the objectives within a given task, you must use clearly defined methods to carry out those activities. This includes the setting of goals, decision making, planning, and scheduling. Once the tasks are completed, you must evaluate the success of these methods.
The following is a list of five key points to remember to help you master the art of self-management:
Be consistent. Part of managing oneself is the ability to be stable. The values you hold dear should always be transparent. Always changing can not only cause others to question your beliefs, but it can also cause you to become confused about what you truly believe.
Stick to the plan. If you are scheduled to complete a particular task, do it. Don’t just do it, but make sure it is done in a timely manner. It is easy to feel out of control when you disregard the plan you are to follow.
Be accountable. There are times when things don’t work out as you plan, but you have to be able to admit that and then use emotional flexibility to get things back on track. The ideal result is that you easily bounce back and complete the task, but even during those times when this is not the case, you are expected to adjust.
Educate yourself. We live in an ever-changing world and you want to be able to keep up with it. Don’t let change pass you by, embrace it. Be an avid reader. Talk and listen to mentors and peers. They may know something that could help you along your journey.
Stay physically fit. Many people don’t think of staying fit when they talk about self-management, but it is a very important part of being able to practice the four preceding points. Exercising your body is just as crucial to self-management as exercising your mind. A body that is not well rested, nutritionally fed, or physically exercised can lead to emotional and physical illnesses.