Professional Development Training

A range of great ideas and insight from the expert trainers at pdtraining.com.au

Top 10 Skills in Business Writing for the Modern Workplace – New Zealand

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Bad writing is actually damaging. According to the Harvard Business Review, bad writing can destroy a company’s productivity.[i] In a survey of 547 businesspeople, 81% of them said that poorly written material wastes a lot of their time” and “what they read is frequently ineffective because it’s too long, poorly organized, unclear, filled with jargon, […]

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Top 10 Skills for Mastering Body Language – New Zealand

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How important is body language? Dr. Albert Mehrabian in 1967 conducted two studies in which he concluded that in communication “words account for 7%, tone of voice accounts for 38%, and body language accounts for 55% of the liking.”[i] The study changed our usual perception that words are most important in communication.   The New

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Top 10 Skills for Developing Business Etiquette – New Zealand

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The best employees take business etiquette seriously because they understand how important it is for HR managers and companies. William Kane, Senior Vice President & General Manager of the Human Resources Group of Sumitomo Corporation of Americas, a company whose global headquarters are in Japan, said, “If the interview candidates I put in front of

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Top 10 Skills for Outstanding Customer Service – New Zealand

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According to a study by McKinsey, “70% of the buying experiences are based on how the customer feels they are being treated.”[i] People buy from companies that really cares for their purchase. A vital factor in expanding customer base and customer retention, organisations are fast recognising this fact. According to a Walker study, by the

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Top 10 Skills for Building Assertiveness & Self Confidence – New Zealand

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Low self-confidence impacts both our personal and professional life. In several studies conducted between 2005 and 2007, University of Florida professor Timothy Judge found that people with high core self evaluations or positive self-concepts had increased levels of job satisfaction, better job performance, higher income, higher work motivation, and reduced stress and burnout.[i] That converts

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Top 10 Professional Telephone Skills – New Zealand

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As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome

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Top 10 Power Skills for Mastering Facilitation – New Zealand

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According to LinkedIn, core competencies required for a facilitator include communication, active listening, developing synergy, and asking questions.[i] Along with that, interpersonal skills and value for diversity are also important qualities in facilitators, the British Council believes.[ii] Using these skills, a facilitator can create an environment where learning is fun and spontaneous for all.  

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Top 10 Skills in Time Management for the Modern Individual – New Zealand

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On an average, office employees waste 40% of their time in office, says the Wall Street Journal,[i] and it costs companies over $100 billion a year.[ii] Though time wasting is not done purposely and is often the result of poor management, an employee can keep up their professional growth in any kind of work environment.

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Top 10 Skills in Time Management for Complex Tasks – New Zealand

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Many times, projects suffer in quality due to lack of time, not lack of skills. If you are a manager, executive or a startup leader, time management becomes even more of a challenge: You have to juggle both your team’s needs and your own, says Recruiter.com, a leading employment platform.[i] If time is a big issue

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Top 10 Skills in Time Management – New Zealand

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On an average, office employees waste 40% of their time in office, says the Wall Street Journal,[i] and it costs companies over $100 billion a year.[ii] Though time wasting is not done purposely and is often the result of poor management, an employee can keep up their professional growth in any kind of work environment. Using time

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