Etiquette To Follow When Providing Customer Service – Training in Auckland, Wellington

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The appearance and mannerisms of a customer service representative reflects the quality of service and the brand. To build skills in providing outstanding customer service, consider joining the Customer Service Training Course delivered by pdtraining in Auckland, Wellington and other cities in New Zealand. Customers expect to be helped by customer service personnel at a […]

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Customer Service Training Course in Christchurch – Practical Steps to Improve Customer Experience

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Customers make buying decisions if somebody convinces them that the purchase will benefit them in an important way. To provide your customers an outstanding customer experience, participate in the Customer Service Training Course offered by pdtraining in Christchurch and other cities in New Zealand. When a customer enters a store, their intent is to buy.

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Top Tips on Tactfully Saying “No”: Assertiveness and Self Confidence Training – Christchurch, Napier

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Saying “no”without using negative words removes the sting from the refusal. To develop an assertive and confident personality, join the Assertiveness and Self Confidence Training Course in Christchurch, Napier and other cities in New Zealand. When a situation arises where there is a need to say “no”, most people either say “yes”or make excuses to

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Assertiveness and Self Confidence Training Course in Auckland – Valuing Yourself, Your Opinion and Your Wishes

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People who are not vocal about their wishes and preferences are often misunderstood. If you are looking to build your self-confidence, consider participating in the Assertiveness and Self Confidence Training Course offered by pdtraining in Auckland and other cities in New Zealand. To be able to speak confidently without sounding aggressive, rude or arrogant, you

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Top Five Tips for Effective Supervision: Training Course in Napier, Christchurch

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Supervisors need to not only manage the work, but also the well being of employees. To gain further skills in supervising employees, consider participating in the Supervision Training Course delivered by pdtraining in Napier, Christchurch and other cities in New Zealand. It is essential for supervisors to understand the various factors that affect employees’ work

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Supervision Training – What Supervisors Don’t Do to Fix Workplace Conflicts – Auckland, Hamilton, Tauranga

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The worst thing supervisors do when they see a conflict is to wait for it to disappear on its own. To become an expert in supervising, learn the tricks of the trade at the Supervision Training Course by pdtraining, available in Auckland, Hamilton, Tauranga and other cities in New Zealand. Conflicts are bad, but they

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Need Your Six Sigma Green Belt Certification in Auckland?

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PD Training is running a series of 5-day Lean Six Sigma Green Belt Certification courses in Auckland on January 19th, March 23rd and May 11th. Lean Six Sigma Green Belt Course Inclusions: IASSC Authorised Courseware to keep The Complete IASSC Certified Green Belt eLearning Course Practice Exam and marking key to support your exam preparation

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Emotional Intelligence (EQ) Training Course in Wellington – Balancing Optimism and Pessimism

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Optimism lets us see opportunities amidst limited resources and possibilities, and pessimism alerts us of possible dangers. To understand and develop emotional intelligence, join the Emotional Intelligence (EQ) Training Course offered by pdtraining in Wellington and other cities in New Zealand. Our thoughts and feelings are impacted by our own personality and behaviour, and those

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Best Ways to Organise Your Paper Files – Advanced Skills for PA’s and Executive Assistants in Auckland

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An executive assistant with multiple responsibilities cannot afford to loose time due to mismanagement. To gain skills to handle the job better, participate in the Advanced Skills for PA’s and Executive Assistants Course delivered by pdtraining in Auckland and other cities in New Zealand. Organising of things and management of time are the two factors

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Advanced Skills for PA’s and Executive Assistants – Christchurch, Tauranga – Meeting Management

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Using the right tools to manage a meeting makes it highly productive. You can build up your skills as an executive assistant by participating in the Advanced Skills for PA’s and Executive Assistants training course by pdtraining in Christchurch, Tauranga and other cities in New Zealand. Every meeting uses resources, including time. If meetings are

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