process improvement using lean – training


What is the Kano Model? – Lean Customer Satisfaction Improvement – Sidney, Tauranga

When you attend a Lean Process Improvement Training Course offered by pdtraining in Sidney, Tauranga, etc., you will learn about business process and manufacturing improvements like the Kano model. The Kano model is a theory of product development and customer satisfaction. When introduced in the 80’s the model challenged traditional Customer Satisfaction Models that More […]

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What is the Kano Model? – Lean Customer Satisfaction Improvement – Sidney, Tauranga