A supervisor requires superior communication skills to persuade and influence employees, and to communicate goals successfully.
To gain crucial skills in supervision, consider participating in the Supervision Training Course delivered by pd training in Christchurch, Napier, and other cities in New Zealand.
Communicating with others requires skills, especially in professional scenarios, as professional communications are mostly targeted to reach an outcome. Providing instructions, listening to grievances and suggestions, and planning goals with others is a part of the job of a supervisor, and each of these tasks requires expertise in communication.
Clear and Precise Instructions
To be able to communicate effectively, you don’t only need to use the right words at the right time, but also plan what you wish to achieve from them. Giving instructions to employees that do not lead to progress of any kind can reduce the trust of the employees in a supervisor. Therefore, prioritising tasks and planning the outcome of even the smallest tasks is essential to provide clear and precise instructions to employees.
A supervisor that provides a system and clarity to employees is respected. When handling the completion of larger tasks, the employees must be made aware of the importance of their role in its fulfillment and how they must fulfil particular duties.
How to Provide Feedback
One of the most challenging tasks for a supervisor is to correct employees. The correction might be related to work ethics, company guidelines, and/or about improvement. To correct employees without building negativity, supervisors must use begin the feedback on a positive note such as praise for the employee, provide the criticism, and then again end the conversation on an optimistic note. Such an approach will ensure that the employee does feel demoralised, but also takes note of the improvements expected from him/her.
A supervisor uses both verbal and non-verbal communication to interact with employees. The body language of a supervisor needs to match the role he/she is playing. A supervisor must look confident, in control, calm, unbiased and capable of handling problems successfully. The body language of a supervisor must express these qualities. A good posture, unperturbed facial expressions, a firm handshake, a ready smile whenever necessary, eye contact and availability express confidence and control.
To become skilled in supervising, a supervisor must observe, correct and control his/her body language.
To build positive relationships, a supervisor needs to build trust between employees and the organisation, and between him/her and the employees. To build positive and productive relationships, a supervisor must communicate with employees regularly, ask about their well-being and that of their family, ensure that they are satisfied, and make sincere efforts to make their lives better, even if in a small way.
Being available to employees and taking a personal interest in their improvement will generate goodwill and trust, which are essential qualities for the creation of a healthy and productive work environment. Enhanced communication skills can help supervisors to perform their duties excellently and effortlessly.
Pdtraining delivers 1000’s of professional development courses each year in Wellington, Auckland, Napier, Christchurch, Hamilton, Dunedin and Tauranga, so you can be assured your training will be delivered by a qualified and experienced trainer.
All public Supervision Training courses include am/pm tea, lunch, printed courseware and a certificate of completion. Customised courses are available upon request so please contact pdtraining on 1300 121 400 to learn more.