Using supervising techniques such as correct delegation, conflict resolution and time management can help supervisors to manage employees successfully.
To develop vital skills in supervising others, consider joining the Supervision Training Course offered by pdtraining in Napier, Christchurch, Hamilton and other cities in New Zealand.
Supervision requires a set of skills because it involves not only the management of human resources, but also management and completion of tasks. Creating an effective method to supervise is important for achieving clarity and method. Some of the skills that bring excellent results in supervision are listed below.
Delegation
If you successfully match tasks with people, then you can avoid errors, extra time consumption in completing tasks, and loss of quality. Correct delegation makes management easier, as the employees feel satisfied with the responsibilities given to them.
When delegating, you need to consider:
- Skill level of the employee
- Deadline for the task
- The time the employee will take to complete the task
- The interest and inclination of the employee
- Support resources, if any, required to complete the task
It is important to achieve both employee satisfaction and the successful completion of a task. Techniques such as motivation, employee engagement, and rewards for excellence help employees to stay motivated and give their best.
Conflict Resolution
Conflicts are unavoidable and natural. It is only in an environment of freedom that disagreements can occur. At the same time, it is important to resolve conflicts in their infancy to minimise their damaging effects. As a supervisor, you need to identify conflicts early so that they can be quickly resolved. You may begin to see patterns and the root causes of problems with time.
When resolving conflicts, avoid biases or emotions that may affect your judgment. Use positive words and encourage those involved in the conflict to gain a larger perspective. A shift in perspective can help resolve the most difficult problems.
Evaluation
It is important that employees know that they will be evaluated for their performance. Deadlines and appraisals help us to focus on tasks and perform better.
Evaluations must be timed carefully, as too many evaluations will make the employees feel burdened and intimidated whereas too few evaluations will lead to inefficiency and the lack of will to perform.
Providing Constructive Criticism
Providing criticism to someone is one of the toughest jobs. To provide criticism without building negativity, you can mix the criticism with appreciation. Start the conversation by appreciating the efforts of the employee and then explain the problems that the employee will need to correct or areas that need improvement. Before ending the conversation, again use positive language to soften the impact of the criticism and to remove negativity.
The express purpose of criticism is to affect improvement. An employee that feels valued and cared for will be more inclined to make the effort to correct mistakes than an employee that feels undervalued and inferior.
Pdtraining delivers 1000’s of professional development courses each year in Wellington, Auckland, Napier, Christchurch, Hamilton, Dunedin and Tauranga, so you can be assured your training will be delivered by a qualified and experienced trainer.
All public Supervision Training courses include am/pm tea, lunch, printed courseware and a certificate of completion. Customised courses are available upon request so please contact pdtraining on 1300 121 400 to learn more.