For customer satisfaction and improved sales, companies need to create strong sales teams.
If you are looking to further your skills in selling, participate in the Sales Training Course delivered by pdtraining in Auckland, Wellington and other cities in New Zealand.
The importance of the professionalism in a sales team is paramount for ensuring that customers are satisfied with the service and the products/services of the company. As the end goal of selling is to ensure customer satisfaction, salespersons need to be trained in how to serve customers in the best possible manner, to create more returning customers, and to sell more.
Motivate Your Staff
People that are motivated perform better, exude positivity and happiness, and are more satisfied with their work and life. Companies need to create a system where employees are motivated time and again. Some of the tested ways of motivating people is through conducting outings, keeping time aside for a fun evening every week, giving rewards, keeping a motivational pet slogan, etc. Even a small reward such as a day off or a ticket to a football match can make employees feel valued and well cared for. The methods of motivation and their timing must be aligned with the job profile of the employees.
Make Work Fun Using FISH!
Even though not everything at work can be fun, some things certainly can be. Leaders need to find areas where employees have fun while working. The FISH! philosophy can be adopted to train employees to enjoy their work. FISH! uses various practices such as ‘Choose Your Attitude’ and ‘Play’ to teach workers how to alter their mindset and include play in their work.
For customer service and sales teams that interact with customers on a daily basis, adopting FISH! can be transforming. FISH! helps both employees and customers to feel positive and satisfied with a sales exchange. In employees, it builds enthusiasm, which helps to reduce stress and tiredness.
Providing Information
Sales professionals need to have comprehensive information about their products and services, the competitor’s products and services, basic knowledge about market forces, an understanding of customer behaviour, and information about company services.
Customers expect salespersons to provide them with accurate and in-depth information about most things related to the company. They often depend upon a salesperson to tell them about the functioning/make of a product. Lack of information, especially about the products and services being sold, can create a bad impression of the company on customers. Therefore, companies must provide their sales representatives with all information that they may be asked to share by customers. The more information a salesperson has on a product or a service, the more the customers trust and value the company.
Create an Evaluation System
We all perform best when we are aware that our performance will be evaluated. To make a sales team more efficient, productive, responsible and targeted, there must be an evaluation system that is created by the company. Every member of the sales team must be aware of the evaluation.
An evaluation can be conducted twice a year or once every two months. Care should be taken to not lead employees to feel monitored or spied upon at all times. Evaluations must be spaced in such a way that employees do not feel burdened by them, but at the same time, have the upcoming evaluation in mind so that they can help themselves to be more accountable.
Pdtraining delivers 1000’s of professional development courses each year in Wellington, Auckland, Napier, Christchurch, Hamilton, Dunedin and Tauranga, so you can be assured your training will be delivered by a qualified and experienced trainer.
All public Sales Training courses include am/pm tea, lunch, printed courseware and a certificate of completion. Customised courses are available upon request so please contact pdtraining on 1300 121 400 to learn more.