We have all experienced them from time to time – whether it’s one of your customers or colleagues, we all have to handle certain difficult individuals with greater care than others to ensure a successful outcome in challenging situations – why is this the case?
To gain skills to handle difficult people, consider using Handling Difficult People and Situations Training Course offered by pdtraining in Auckland, Hamilton, Dunedin and other cities in New Zealand.
Often times, difficult people are not even aware of the impact of their behaviour, and go through life completely oblivious to the effect they have on others, while some people actively seek out situations to provoke others.
Being able to identify the two types of difficult people can be very useful in managing expectations and reducing stress in the office.
When it is a person’s responsibility to handle difficult people and situations, it’s vital that they have the right skills and techniques to ensure swift and constructive resolution.
Being forced to handle difficult situations without the right skills is demoralising, uncomfortable and normally leads to an escalation of the problem – which affects more and more people as the situation becomes more and more dramatic.
Reflect on your business and consider whether you have provided your staff members with the skills they need to handle difficult people and challenging situations confidently, effectively and quickly.
Pdtraining delivers 1000’s of professional development courses each year in Wellington, Auckland, Napier, Christchurch, Hamilton, Dunedin and Tauranga, so you can be assured your training will be delivered by a qualified and experienced trainer.
All public Handling Difficult People and Situations Training courses include am/pm tea, lunch, printed courseware and a certificate of completion. Customised courses are available upon request so please contact pdtraining on 1300 121 400 to learn more.