Getting customers to come back to you for additional purchases requires skills in building long-term business relationships with them.
To build and retain customers, consider participating in the Customer Service Training Course offered by pdtraining in Christchurch, Napier and other cities in New Zealand.
Irrespective of the fact that every customer is different, there are certain underlying characteristics that are the same in all customers. Identifying those commonalities and focusing your energy in fulfilling those expectations and needs is an essential step in providing excellent customer service.
Customers always consider the choices available and settle for a deal that they believe will provide them the best value. As a customer service professional, you need to guide them to the best deal available and ensure that they receive great value in return.
You Can Add Value to Your Products/Services
A customer when making a purchase likes to explore to see which brand or item will give them the most value. In this search, the attitude of company professionals, its after-sales service, the image of the brand also affect the decision. You can heighten the value of your product/service by providing customers with genuine and valuable support.
A friendly and supportive sales professional sell more than an unwelcoming and aloof sales professional. If customers feel pampered by a company, they are more likely to choose it for future purchases. To retain customers, make them feel special, and provide them with quick and valuable support.
Customers like to know that they will keep receiving good support after sales. It is important for them to know that if the item that they have purchased does not work for them as expected, they do not face a loss.
Before the purchase, tell the customer about the company policy regarding replacement, warranty, and damage. Tell them how they can contact the company if they face a problem with the product/service. This shows that you are committed in serving the best to the customer. Provide instant help when a customer contacts for support.
We all feel comfortable in familiar surroundings. If customers know that they will get the best value in the least time possible, and be treated beautifully by the company, there is little reason why they will spend time and effort in exploring other brands.
Good customer service personnel builds familiarity with customers by asking and recalling details about them such as their name, their profession, their family members, etc. It helps to build familiarity and trust, creates goodwill, and impresses customers. It is vital to remember not to become too familiar and friendly with customers, and to retain your professional front at all times. Being unprofessional at work even with long-time customers damages your image as a company representative.
Retaining customers becomes easy if the right steps towards customer service are adopted when dealing with first-time customers. After customers have received excellent service three to four times, they begin to trust the brand to provide them great value every time.
Pdtraining delivers 1000’s of professional development courses each year in Wellington, Auckland, Napier, Christchurch, Hamilton, Dunedin and Tauranga, so you can be assured your training will be delivered by a qualified and experienced trainer.
All public Customer Service Training courses include am/pm tea, lunch, printed courseware and a certificate of completion. Customised courses are available upon request so please contact pdtraining on 1300 121 400 to learn more.