Creating the best customer service mindset amongst your staff is a specific skill-set, especially if the organisation plans on providing accredited assessments and qualifications.
To develop skills in customer service, consider participating in Customer Service Training Course delivered by pdtraining in Wellington and many other cities in New Zealand.
PD Training now provides effective customer service training in a face-to-face classroom scenario or via individual online modules.
The Elearning modules are also mapped to nationally the accredited Cert IV in Business Administration (Customer service stream) qualification.
For the first time in New Zealand, companies and individuals can purchase specific units of competency from a range of qualifications like the Certificate IV in Business Administration (BSB40507)
To provide top quality customer service effectively means you’re interacting with customers, both internal and external, in a concise and professional manner.
The following skills and competencies are taught in the Customer service training course in Wellington.
|By the end of this training course, participants will:|
|1. Advise on customer service needs||1.1 Clarify and accurately assess customer needs using appropriate communication techniques
1.2 Diagnose problems matching service delivery to customers and develop options for improved service within organisational requirements
1.3 Provide relevant and constructive advice to promote the improvement of customer service delivery
1.4 Use business technology and/or online services to structure and present information on customer service needs
|2. Support implementation of customer service strategies||2.1 Ensure customer service strategies and opportunities are promoted to designated individuals and groups
2.2 Identify and allocate available budget resources to fulfil customer service objectives
2.3 Promptly action procedures to resolve customer difficulties and complaints within organisational requirements
2.4 Ensure that decisions to implement strategies are taken in consultation with designated individuals and groups
|3. Evaluate and report on customer service||3.1 Review client satisfaction with service delivery using verifiable data in accordance with organisational requirements
3.2 Identify and report changes necessary to maintain service standards to designated individuals and groups
3.3 Prepare conclusions and recommendations from verifiable evidence and provide constructive advice on future directions of client service strategies
3.4 Maintain systems, records and reporting procedures to compare changes in customer satisfaction
Pdtraining delivers 1000’s of professional development courses each year in Wellington, Auckland, Napier, Christchurch, Hamilton, Dunedin and Tauranga, so you can be assured your training will be delivered by a qualified and experienced trainer.
All public Customer Service Training courses include am/pm tea, lunch, printed courseware and a certificate of completion. Customised courses are available upon request so please contact pdtraining on 1300 121 400 to learn more.