telephone skills


Top 10 Professional Telephone Skills – New Zealand

As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome [...]

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Top 10 Professional Telephone Skills – New Zealand