telephone skills – PD Training New Zealand Blog

Top 10 Professional Telephone Skills – New Zealand

Leave a Comment / Professional Development Training / gcastner

As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome […]

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What is More Important to Business – Email or Phone?: Professional Telephone Skills Training in Wellington

Leave a Comment / Communication Training, Professional Development Training, Professional Telephone Etiquette, Professional Telephone Skills / gcastner

In most regular businesses, we use a combination of voice and text communications, both internally and externally. Each medium has its advantages and drawbacks

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Cold-Calling? This is What You Need to Know – Communication Skills Training in Wellington

Leave a Comment / Presentations Skills, Professional Telephone Etiquette / gcastner

When on a call, never show frustration, irritation or anger, remain professional at all times. Cold calling requires great communication skills, as well as Presentation Skills.

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