Professional Telephone Skills


Top 10 Professional Telephone Skills – New Zealand

As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome [...]

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Top 10 Professional Telephone Skills – New Zealand


PD Training Signature Series – Professional Telephone Skills, New Zealand

PD Training (PDT) is dedicated to providing the most effective adult learning experiences for individuals, teams and organisations across New Zealand and the world! To succeed in this mission, we have re-developed our most popular courses, branded with our Signature Series banner, and have now launched them into the marketplace. The Professional Telephone Skills Training Course is one of [...]

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PD Training Signature Series – Professional Telephone Skills, New Zealand


The Importance of Professionalism Over the Phone: Professional Telephone Skills Training in Auckland, Dunedin

When making a large purchase decision, most consumers will phone 3-4 purveyors of their desired good or service, with the intention of comparing price, service and responsiveness. To build skills in conducting telephone conversations, use Professional Telephone Skills Training Course offered by pdtraining in Auckland, Dunedin and other cities in New Zealand. While your company will [...]

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The Importance of Professionalism Over the Phone: Professional Telephone Skills Training in Auckland, Dunedin