Professional Telephone Skills Training Course
As many as 80% of today’s generation sleep with their phones at night, but when it comes to talking over the phone professionally, most cannot do it, a research reveals.[i] Providing service over the phone requires special skills. A professional telephone operator needs to master their voice, telephone etiquette and problem solving skills to overcome […]
Top 10 Professional Telephone Skills – New Zealand Read More »
PD Training (PDT) is dedicated to providing the most effective adult learning experiences for individuals, teams and organisations across New Zealand and the world! To succeed in this mission, we have re-developed our most popular courses, branded with our Signature Series banner, and have now launched them into the marketplace. The Professional Telephone Skills Training Course is one of
PD Training Signature Series – Professional Telephone Skills, New Zealand Read More »
Your telephone voice should be smooth, not jarring or whiny. Communicate with your voice that you are a pleasant and happy person. There is no room for shortness or anger.
When making a large purchase decision, most consumers will phone 3-4 purveyors of their desired good or service, with the intention of comparing price, service and responsiveness. To build skills in conducting telephone conversations, use Professional Telephone Skills Training Course offered by pdtraining in Auckland, Dunedin and other cities in New Zealand. While your company will