Choosing a Training Program for Employees: Conflict Resolution Training in Auckland

Every company needs their employees to grow professionally.

To prevent and resolve conflicts, consider participating in Conflict Resolution Training Course from pdtraining in Auckland, Wellington, Christchurch and other cities.

Conflict resolution training course in in Auckland from pd training
Build conflict resolution skills to minimise conflicts

Employees must continue to improve their skills and knowledge while they perform their daily duties at work. But there are some employees that need professional training more than the others.

The reason for that can be the nature of their work, their involvement in the company or the substantial benefits of the training for them and the company. For example, managers who are trained in conflict resolution can have a positive impact on all the employees working under them. Similarly, when a personal assistant receives professional training, it will help in the smooth functioning of operations because a personal assistant interacts with various people important to an organisation.

Identifying Problem Areas

To help find the right training program for the right employees, it is essential to identify the problems being faced by an individual or a team at present, or that may be faced by them during and after the training. For example, if an employee is an excellent performer, but lacks communication skills, you need to consider the benefits both the employee and the company will gain from the training. If communication is an essential part of the employee’s duties, and is affecting the business significantly, then it is advisable to provide professional training to the employee in communication skills.

Identifying problem areas helps in providing targeted training to employees, which results in maximum benefits for the company along with improvement in the quality of the workforce.

Deciding the Outcome of a Training Program

Determining the outcomes of a training program helps to bridge the gap between expectations and their realisation. The outcomes of a training program must be in harmony with the improvements you expect from your employees after the training. If you are looking to improve your sales team, training in active listening can be beneficial for those employees that need to interact with customers every day. A door-to-door salesperson or a receptionist can greatly improve their performance if they can listen actively and respond appropriately.

Judging Preferences of Employees    

Each one of us is different. Our peculiarities affect our lives and work. When deciding to train employees, it pays to consider their characteristics and preferences. If an employee does not get along well with another employee, it is best not to make them both a part of a small group that receives training, if possible.

Before finalising a training session, it is prudent to ask employees whether  a certain day and time will be convenient for them to receive training. Small gestures such as these create goodwill and builds positivity with employees.

Facilitating improvement through training helps in building a dynamic workforce that is ready to take on challenges, is knowledgeable and skilled, and performs their duties with sincerity and diligence.

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Pdtraining delivers 1000’s of professional development courses each year in Auckland, Christchurch, Wellington and other cities, so you can be assured your training will be delivered by a qualified and experienced trainer.

All public Conflict Resolution Training courses include am/pm tea, lunch, printed courseware and a certificate of completion.  Customised courses are available upon request so please contact pdtraining on 0800 003150 to learn more.


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